Our Guarantee

1. The item(s) must be received by us within 14 days of the delivery date. This timeframe is strictly observed to streamline our processes and ensure fairness for all customers.
2. The returned item(s) should be in an unused, undamaged, and unwashed condition, precisely as you received them, and still in their original packaging. This helps maintain the integrity of the product and its resellability.
3. For hygienic and safety reasons, we do not offer returns on earrings and undergarments. Once these items have been used, they cannot be resold, and we want to safeguard the health of our customers.
4. Return shipping fees are the responsibility of the customer. Additionally, the original shipping fees you paid during the purchase are non-refundable. Please note that shipping fees vary depending on your location and the weight of the package. We work with multiple shipping partners to offer you the best rates possible, but these costs are incurred based on the services provided.
5. We cannot accept returned items that are sent back without using the return address provided by us. This is crucial for proper tracking and processing of your return. Please ensure you have the correct address before sending your item back.
6. When returning your item(s), we kindly request that you use a local mail office rather than express services like DHL, UPS, TNT, or FEDEX. Opting for these premium express services may lead to additional import taxes being levied on you, and the delivery might be delayed due to complex customs clearance procedures. Our recommended local mail options are more cost-effective and have proven to be reliable for most returns.
   
   

   Additional Non-Returnable Items

   
   
   Certain items are non-returnable due to their nature:
   
   
   • Gift cards: These are treated as a form of prepaid currency and cannot be returned or refunded once purchased.
   • Downloadable software products: Since these are digital assets that are immediately accessible upon purchase, there is no physical item to return.
   • Some health and personal care items: Items such as opened personal hygiene products or consumables cannot be restocked for reselling purposes.
     
     
     

     Completing Your Return

     
     
     To successfully complete your return, a receipt or proof of purchase is required. This helps us verify your transaction and process your return more efficiently. Please refrain from sending your purchase back to the manufacturer; all returns should be directed to us as per our provided instructions.

     Partial Refunds

     
     
     In specific situations, only partial refunds may be granted (if applicable):
     
     
     • Books with obvious signs of use: If the pages are marked, folded, or the spine is damaged, the item's value is diminished, and a partial refund may be considered.
     • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened: Once the packaging is broken, the resellability and value of these media items are affected, and a partial refund might be appropriate.
     • Any item not in its original condition, is damaged, or is missing parts due to reasons other than our error: If the item was mishandled after leaving our facility, we cannot be held fully responsible for a full refund.
     • Any item that is returned more than 30 days after delivery: Beyond our standard 14-day return window and an additional grace period of 16 days, we cannot accommodate full refunds as it becomes increasingly difficult to manage inventory and resell the item.
       
       
       

       Refunds 

       
       
       Once your return is received and inspected by our dedicated team, we will promptly send you an email to notify you that we have received your returned item. Subsequently, we will also inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original method of payment within a reasonable number of business days. We work closely with our payment partners to expedite this process as much as possible.

       Late or Missing Refunds 

       
       
       If you haven't received your refund as expected, please follow these steps:
       
       
       1. First, double-check your bank account again. Sometimes, refunds can take a bit longer to show up, and a simple oversight might be the cause.
       2. If the refund is still not visible, contact your credit card company. They can provide insights into whether the refund has been processed on their end and if there is any additional delay.
       3. Next, reach out to your bank. There is often some internal processing time that banks require before a refund is posted to your account.
       4. If you've exhausted all these options and still haven't received your refund, please contact us at service@smartdeconline.com Provide as much detail as possible about your purchase and return, and we will investigate the issue thoroughly.
          
          
          

          Sale Items

          
          
          Only regular priced items are eligible for a full refund. Unfortunately, due to the nature of sale items and the significant discounts offered, they cannot be refunded. We encourage you to carefully consider your purchase before buying during a sale to ensure it meets your needs.

          Exchanges 

          
          
          We only replace items if they are defective or damaged. If you need to exchange an item for the same product due to a manufacturing defect or damage during transit, please send us an email at service@smartdeconline.com. Provide details about the issue, your order number, and the item you received, and we will assist you in resolving the problem as quickly as possible.

          Gifts

          
          
          If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received and verified, a gift certificate will be mailed to you. This allows you to choose another item of equal value from our store.
          If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. They will be notified about your return, and it will be up to them to manage the funds or make any further decisions regarding the purchase.

          Shipping for Returns

          
          
          To return your product, please contact our customer service at service@smartdeconline.com to obtain the return address. You are responsible for paying the shipping costs for returning your item, and these costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from the total amount refunded. The time it takes for your exchanged product to reach you may vary depending on your location and the shipping method chosen. If you are shipping an item worth over $80, we strongly recommend using a trackable shipping service or purchasing shipping insurance. While we make every effort to receive and process all returns, we cannot guarantee that we will receive your returned item, especially if it is lost in transit. Using a trackable service provides peace of mind and helps us resolve any potential issues more efficiently.